ASUS recalls Z690 Hero motherboards after multiple fires • The Register
A few weeks ago, a curious thing started to happen to gamers whose PCs are powered by the ASUS Z690 Hero motherboard – their systems started to catch fire.
Reports of smoking signs started to surface on Reddit and various forums.
ASUS has issued a recall on the product, or rather what they call a “replacement program.”
With the internet on fire with reports of faulty ASUS motherboards, a few netizens set to work to find the root cause, and it turned out to be a simple manufacturing and assembly error rather than a design flaw. Netectives noted that only one capacitor was installed in an inverted position causing reversed polarity and enough heat for components to fail and catch fire.
It’s a simple, but big, oops.
“In our ongoing investigation, we have previously identified a potential reverse memory capacitor issue in the production process of one of the production lines that may cause debug error code 53, no poles, or damage to the production lines. motherboard components, ”ASUS said in an announcement.
The Taiwanese computer maker said the issue only affected certain 2021 units with part number 90MB18E0-MVAAY0 and serial numbers starting with MA, MB or MC.
Motherboard owners can examine the product packaging to see if their hardware is affected. Asus has also opened a web page where their customers can enter their serial number and find out.
Or, you can always look at the motherboard and just say it for yourself. If the positive end of the capacitor points to the MOSFETs, there is a danger. Youtuber Buildzoid, who is credited with diagnosing the problem, shows how to spot the problem in the video below.
“I guess they just put the cap back on,” Buildzoid says about eleven minutes later.
Not everyone had the problem so it looks like someone just messed up a batch of boards. The register contacted ASUS to find out if the issue was caused by a contractor (maybe a supplier’s capacitor coil was randomly reversed?) or if ASUS itself is to blame.
We don’t have any news from the company yet, but it’s clear someone in quality control hasn’t done their job very well.
While some customers have been happy with what they see as adequate liability on ASUS’s part, others are upset that they spend $ 600 on cards that don’t work and can take weeks to replace.
Others think ASUS has done well. YouTuber JayzTwoCents also followed the incident, calling it “faster than we’ve seen a brand go from a problem to us dealing with it, than we’ve ever seen.” He warned “it’s a little sad because it should always be.”
ASUS Product Marketing Technical Director Juan Jose Guerrero III reassured members of an unofficial ASUS PC DIY support channel on Facebook that no other ASUS Z690 card looks likely to catch fire. ®