Incorporating ITIL® in a PRINCE2® Managed Project

Duration: 2 days

Prices From: TBA per delegate (excluding VAT)

Course Content:

Introduction

• Objectives and expectations

Assessing the Situation

• Why things don't work as well as intended when implemented
• Reasons for this
• What solutions are there
• Costs and benefits

Operational Acceptance Criteria

• What are they?
• How are they measured?
• What tasks are necessary to meet them?

Incorporating Service Management Tasks in the Project

• Links between PRINCE2 and ITIL
• Defining and Designing Products and Work-packages
• The effect of different approaches to projects

Service Management and the Project

• What does Service Management need from a project?
• Where should Service Management be engaged in a project?

Continuous Improvement

• Ensuring lessons learnt are passed forward
• Circulation of the approach

What this course isn't!

• About learning PRINCE2
• About learning ITIL
• About using PRINCE2 to implement ITIL processes

Course Objectives:

• To enable the attendees to understand how to engage with ITIL Service Management 'Best Practice' in a PRINCE2 environment.
• To enable attendees to identify the points in the PRINCE2 processes where interface with Service Management is necessary.
• To enable the attendees to identify the ITIL Service Management roles and functions that should be involved in the project.
• To enable the attendees to describe work-packages and products which contribute to meeting a project's operational acceptance criteria.

Who Will Benefit?

• Project Managers wishing to gain a greater awareness and understanding of Service Management and Project Management integration, particularly ITIL.
• Service Managers looking to incorporate ITIL Service Management principles within the Project Management lifecycle.

Pre-Requisites:

• Knowledge of ITIL Service Management Disciplines to foundation level. The foundation certificate is not necessary.
• PRINCE2 overview or above, or have basic concept of project management.

Private On-Site Training:

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

If you would like more information on this course, please Contact Us.