ITIL® Expert

Outline

The ITIL Qualification Scheme introduces a credit system. To achieve ITIL Expert Certification in ITSM you will need a minimum of 22 credits. The ITIL Qualification Scheme has been structured to ensure delegates receive a balanced selection of the subject areas.

To check your credit profile for the ITIL Expert Certification please visit the official ITIL website www.itil-officialsite.com, alternatively please contact us for more information.

Please follow the links below to view the full outline for each of the ITIL Intermediate modules

Courses

• Intermediate Lifecycle Stream:

• Service Strategy
• Service Transition
• Service Operation
• Continual Service Improvement
• Service Design

• Intermediate Capability Stream:

• Operational Support & Analysis
• Planning, Protection & Optimisation
• Release, Control & Validation
• Service Offerings & Agreements

• Managing Across the Lifecycle